Welcome to Ela Rose. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Use of Our Website

You agree to use the Ela Rose website only for lawful purposes. You must not misuse the website, attempt to gain unauthorized access, or interfere with its operation.

2. Products & Descriptions

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other information are accurate. However, slight differences in color or appearance may occur due to screen settings, photography, or lighting.

Product availability may change without notice.

3. Orders

When you place an order, you agree that the information you provide is accurate and complete.

Ela Rose reserves the right to cancel or refuse an order in certain circumstances, including product availability issues, pricing errors, suspected fraudulent activity, or incorrect customer information.

4. Pricing & Payment

All product prices displayed on our website are subject to change without prior notice.

Payment must be completed using the payment methods available on our website. We reserve the right to correct pricing or other errors, even after an order has been placed.

5. Shipping & Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery time provided at checkout or during order confirmation.

Delivery times may vary due to courier delays, weather, holidays, incorrect addresses, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

6. Returns & Exchanges

Ela Rose offers a 10-day return and exchange period for eligible products.

Products must generally be unused, unworn, undamaged, and in their original packaging. Due to hygiene reasons, certain intimate products may not be eligible for return or exchange after being opened, worn, or used.

Please refer to our Return & Exchange Policy for complete details.

7. Intellectual Property

All content on the Ela Rose website, including logos, images, product photographs, text, graphics, designs, and other materials, belongs to Ela Rose or its respective content providers.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

8. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

9. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services, or other service providers. Their services may be subject to their own terms and policies.

10. Limitation of Liability

Ela Rose will make reasonable efforts to maintain the website and provide accurate information. However, we do not guarantee that the website will always be available, error-free, or free from interruptions.

To the extent permitted by applicable law, Ela Rose will not be responsible for losses resulting from circumstances beyond our reasonable control.

11. Changes to These Terms

We may update or change these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted means you accept the updated terms.