At Ela Rose, we want you to be happy with your purchase. We offer a 10-day return and exchange policy for eligible products.

1. Return & Exchange Period

You may request a return or exchange within 10 days of receiving your order.

After 10 days, we may not be able to accept your return or exchange.

2. Eligibility

To be eligible for a return or exchange:

• The product must be unused and unworn.
• The product must be in its original condition.
• Original packaging, tags, and accessories should be included.
• The item must not be damaged, stained, washed, or altered.
• Due to hygiene reasons, intimate and lingerie products may only be returned or exchanged if they meet our hygiene and packaging requirements.

3. Non-Returnable Items

For hygiene and safety reasons, certain intimate products may not be eligible for return or exchange once opened, worn, or used.

We reserve the right to refuse a return or exchange if the product does not meet our return requirements.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We may request photos or other information to verify the issue and arrange an appropriate replacement or resolution.

5. Exchange

If you would like to exchange an eligible item for another size or product, please contact us within the 10-day period. Exchanges are subject to product availability.

6. Return Shipping

Return shipping arrangements and charges may depend on the reason for the return. If the return is due to receiving a damaged or incorrect product, Ela Rose may provide an appropriate resolution.

For returns due to a change of mind, incorrect size selection, or similar reasons, the customer may be responsible for applicable return shipping costs.

7. Refunds

Once we receive and inspect the returned product, we will process the approved refund according to the applicable payment method and our processing procedures.

Shipping charges, if applicable, may not be refundable unless the return is due to an error or issue caused by Ela Rose.

8. How to Request a Return or Exchange

To request a return or exchange, please contact Ela Rose through the contact details provided on our website and include your order number, the product you wish to return or exchange, and the reason for your request.

We will provide further instructions after reviewing your request.

Thank you for shopping with Ela Rose.